Q. Are you an authorized dealership?
Q. What happens if you send me the wrong part?
A. To avoid any wrong parts sent, we strongly suggest to use your VIN when doing parts lookup, or submit a VIN when completing your order. This reduces the rick of receiving an incorrect part.
Q. What happens if I order the wrong part?
A. If it is an electrical part, we have a no return policy on electrical parts. All other parts are eligible for return minus a 20% restocking fee.
Q. How long does it take for a part to arrive at my door?
A. Orders average 2-3 business days. Some special orders may take up to 10-15 business days.
Q. What happens if I need to return or exchange a part?
A. All parts have a 1 year warranty for exchange purposes.
Q. What if the part is broken or damaged during shipping?
A. Sending an email with a detailed listing of the damaged area and submitting an image of damage area. A replacement will be sent out according to availability.
Q. What is a VIN and why do I need it?
A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q. Where can I find my vin?
A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q. Do you ship outside the US?
A. We do not.
Q. Do you offer express/expedited shipping?
A. Yes, all of our shipping options are located on our check out screen.
Q. What shipping methods do you offer?
A. Standard, Expedited, Overnight, Pick up.
Q. Can I track my package?
A. Yes, upon shipping a confirmation email will be sent with a valid tracking number.
Q. What payment methods do you accept?
A. All major credit cards, PayPal
Q. How do you protect my credit card information?
A. We use a secured check out that allows no credit cards to be saved. With check out support from PayPal, we are able to detect any fraudulent activity.
Q. What do I do if I need to cancel my order?
A. We recommend to reach out through email or a phone call, a cancellation will take place.
Q. Do I need to have an account to order a part?
A. No, you can always do a guest check out.
Q. Do you offer a warranty on parts and accessories?
A. Yes, all our parts have a one year warranty.
Q. How do replacement parts affect my vehicle’s warranty?
A. When using Honda OEM replacement parts, all warranty remains the same. When using non Honda OEM parts may lead to all manufacture warranty to be voided.
Q. How can I be sure the part I need will fit my vehicle?
A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call and we can give additional help prior to ordering.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.
Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. We make our catalog user friendly, all parts indicate left from right-(L) left (R ) Right
Q. What if I want to talk to a real person about my order?
A. You may contact us at (909) 770-8436. If you are not able to get through, please send an email with a contact number and time.
Q. What are your Customer Service hours?
A. Mon-Fri 9:00am-4:00pm
Q. Do you ever offer coupons or discounts?
A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.
Q. Do you charge sales tax?
A. Only if you are located in California.
Q. I don't know how to look up the parts I need. Can I call in my order?
A. You may call if assistance is needed for parts look up. Always have your VIN ready to assure part accuracy. We do not take payments, order through call. All orders must be placed through the website for security purposes.